Privacy Policy

Your privacy is important to us

Last Updated: February 2024

TIANYA INTERACTIVE ENTERTAINMENT TECHNOLOGY CO., LIMITED ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including the WithU mobile application.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you register for an account, use our services, or contact us. This may include:

  • Account registration information (username, email address, password, date of birth)
  • Profile information (profile picture, bio, preferences)
  • Communication data (messages, posts, comments)
  • Contact information (when you reach out to customer support)
  • Payment information (if applicable, processed through secure third-party payment processors)

Automatically Collected Information

When you access our services, we may automatically collect certain information about your device and usage, including:

  • Device information (device type, operating system, unique device identifiers)
  • Usage data (features used, time spent, interactions)
  • Log data (IP address, access times, browser type)
  • Location data (with your permission)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services
  • Create and manage user accounts
  • Process transactions and deliver requested services
  • Communicate with you, including customer support responses
  • Improve, personalize, and optimize our services
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and security threats
  • Enforce our terms of service and community guidelines
  • Comply with legal obligations and protect our legal rights
  • Send you updates, notifications, and promotional materials (with your consent)

3. How We Share Your Information

We may share your information in the following circumstances:

With Other Users

Certain information you provide, such as your profile information and content you post, may be visible to other users of our services based on your privacy settings and the nature of our platform.

With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance. These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

For Legal Purposes

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as to meet national security or law enforcement requirements, or to protect our rights, privacy, safety, or property.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication procedures
  • Employee training on data protection practices
  • Secure data storage and backup systems

However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it in accordance with applicable data protection requirements.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You may request access to the personal information we hold about you
  • Correction: You may request that we correct inaccurate or incomplete information
  • Deletion: You may request that we delete your personal information
  • Objection: You may object to our processing of your personal information
  • Restriction: You may request that we restrict the processing of your information
  • Portability: You may request a copy of your information in a structured, machine-readable format
  • Withdrawal of Consent: Where we rely on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

7. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a person under 18, we will take steps to delete such information promptly. If you believe we have collected information from someone under 18, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy when it is transferred internationally.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

10. Third-Party Links and Services

Our services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

TIANYA INTERACTIVE ENTERTAINMENT TECHNOLOGY CO., LIMITED
Email: tianyahuyu@tianyahuyu.com

We will make every effort to respond to your inquiry in a timely manner and address any privacy concerns you may have.

13. Your Consent

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.